Custom Network Solutions (CNS) is a value added voice and data network services provider to business accounts throughout the United States and their international locations. CNS does not own and operate its own network, it utilizes the networks of major national carriers. CNS has been in business since 1995 and has continued to evolve and grow from traditional voice and data services to state of the art and forward thinking technologies and will continue to add new services and technologies to our portfolio going forward.
CNS provides its customers with the technical, administrative and business expertise to design, implement and maintain the most cost efficient, effective and reliable voice and data networks while providing personal, attentive customer service for our business customers. CNS provides a full array of business network services including the following:
Dedicated Internet Access
Ethernet Private Lines
Traditional Voice Services
CNS offers its customers the best combination of quality, value and customer service available today. CNS offers the voice and data network services of several high quality national carriers such as Verizon Business, CenturyLink, Windstream and many more.
CNS Account Managers work closely with our customers to ascertain their current and future needs and help them design the most cost effective customized network solution that meets and exceeds their needs. This includes not only the types of services that best serve the customer requirements, but the carrier or combination of carriers that best meets its needs. There is no carrier that is the end all be all of voice and data network services as each one has its benefits and shortcomings. Often, the best network solution consists of multiple carriers and multiple services. Only a company such as CNS can offer multiple carrier services while providing the customer with one monthly invoice and one point of contact. Once the network design has been determined, the
CNS Operations team works closely with our carriers Operations teams to order, configure, install and implement the network services as per our customer requirements. The CNS Operations team does all the follow-up with the carriers and coordinates the installation schedule with our customer service team and customers to ensure a smooth implementation in the timeframe requested by our customers.
CNS Customer Service professionals provide our customers with the personal touch of a small company and keeps them updated with installation schedules and maintenance issues, while answering customer questions, billing inquiries, etc. Our customers appreciate the benefits of having this personal relationship and prompt response times and prefer this over contacting large carriers’ customer service call centers that are distributed throughout the world and have little personal knowledge of the customer.
In Summary, the founders of Custom Network Solutions chose this company name because that was the foundation of the company, to design, provide and support a wide array of voice and data network services utilizing the networks of a wide array of carriers and to mix and match the carriers and services that best serve each customer’s requirements. All this while providing one customer invoice and one point of contact that will support all services provided by CNS. No carrier can provide services of multiple carriers and a customer who chooses to purchase services from multiple carriers will have to deal with multiple monthly invoices and multiple carrier contacts. CNS makes it easy by providing all services from all carriers on one bill with one contact who you will have a personal relationship with.