CNS Support
Whether you're troubleshooting a service issue or have a quick question, our Support Team is ready to assist you. Explore our resources, submit a support ticket, or get in touch directly — your network's reliability is our priority.
Contact Us
💬 Need Help Now?
Chat with a live support specialist using the chat icon in the bottom-right corner of your screen — available Monday through Friday, 8 AM to 6 PM EST.
FAQs
Q: How do I report a service outage?
A: Call our 24/7 support line at 800-809-0663 or send an email to support@cnsny.net.
Q: How quickly can I expect a response?
A: Most support tickets receive a response within 1 hour during business hours.
Q: Can I upgrade or change my service online?
A: No — contact our team and your Account manager will process all requests.
Q: What should I do if my internet is slow or unstable?
A: Restart your modem/router. If the issue persists, please open a trouble ticket via email or phone.
Q: Is my Starlink system compatible with existing CNS infrastructure?
A: Yes. Our team can help integrate Starlink into your current setup and provide configuration support.
Q: How do I configure my SD-WAN for new locations or users?
A: Contact our technical team to make adjustments.
Q: Can I forward or route calls with my CNS Voice service?
A: Yes, advanced call forwarding and routing can be managed through CNS. Please reach out if you need help setting it up.
Q: Does CNS offer Service Level Agreements (SLAs)?
A: Yes — all enterprise-level services come with robust SLAs. Contact sales or support for details specific to your account.
Q: How do I access my usage reports or billing statements?
A: Contact support@cnsny.net for all technical reports and your Account manager for billing statements.
Q: Can I speak directly to a technician?
A: Yes — Our technicians offer 24/7 support and can be reached over the phone or with the Live Chat box on the bottom of the screen.