CNS Support
Whether you're troubleshooting a service issue or have a quick question, our Support Team is ready to assist you. Explore our resources, submit a support ticket, or get in touch directly — your network's reliability is our priority.
Contact Us
General
Not sure where to start? For general inquires reach out and we will direct you where to go.
Technical
Experiencing service issues or need help troubleshooting?
Sales
For sales inquiries or questions about your account reach out to our account managers for assistance.
💬 Need Help Now?
Chat with a live support specialist using the chat icon in the bottom-right corner of your screen — available Monday through Friday, 8 AM to 6 PM EST.
FAQs
Q: How do I report a service outage?
A: Call our 24/7 support line at 800-809-0663 or send an email to support@cnsny.net.
Q: How quickly can I expect a response?
A: Most support tickets receive a response within 1 hour during business hours.
Q: Can I upgrade or change my service online?
A: No — contact our team and your Account manager will process all requests.
Q: What should I do if my internet is slow or unstable?
A: Restart your modem/router. If the issue persists, please open a trouble ticket via email or phone.
Q: Is my Starlink system compatible with existing CNS infrastructure?
A: Yes. Our team can help integrate Starlink into your current setup and provide configuration support.
Q: How do I configure my SD-WAN for new locations or users?
A: Contact our technical team to make adjustments.
Q: Can I forward or route calls with my CNS Voice service?
A: Yes, advanced call forwarding and routing can be managed through CNS. Please reach out if you need help setting it up.
Q: Does CNS offer Service Level Agreements (SLAs)?
A: Yes — all enterprise-level services come with robust SLAs. Contact sales or support for details specific to your account.
Q: How do I access my usage reports or billing statements?
A: Contact support@cnsny.net for all technical reports and your Account manager for billing statements.
Q: Can I speak directly to a technician?
A: Yes — Our technicians offer 24/7 support and can be reached over the phone or with the Live Chat box on the bottom of the screen.